BEST OPEN SOURCE CRM SOFTWARE
Take your business to new heights with the best Open Source CRM Software for Small Businesses.
Manage your customer contacts, email address and what not so that they are just a click away in your mobile CRM application.
Receive email notification through the CRM Program for every pipeline turned into customer, your sales report, employee performance and much more.
Schedule meetings, activities, appointments with the clients and follow up so that you never miss anything important with.
Analyse the past sales report to make informed decision based on real time data.
Send quotes directly from the mobile CRM app, store the quotes in customers’ accounts, keep a track of no. of quotes sent and the ones that are approved.
Get the best accounting software for small business with the top CRM Solution.
Generate customized invoices that suit your business requirement with 100+ templates.
Create customized small business invoice system with over 100+ templates available.
Send Professional Quotations directly from your online CRP Apllication.
CRM (customer relationship management) is making use of the strategies and practices along with technology in order to know the customer and their interactions. This is for the sole purpose of increasing sales, provision of the required services, and building a healthy customer relationship. CRM SaaS(software as a service) is something that runs on the cloud. It means that the software is not stored in the company’s servers but it is hosted and managed by the provider. The companies basically don’t require any hardware equipment to install the software. The customers can install the software and the third-party providers will host and maintain the servers and databases.
The reasons to invest in CRM software are:
Data is the most important tool for any company. The advantage is not having countless amounts of data. The data should be arranged in a systematic manner and managed in order to work quickly. Suppose if the customer calls the second time to enquire about the updates, the business should be in a state of giving the information to the customer. The contacts, requirements, etc of the customer must be managed so that they feel the business is reliable.
The ultimate goal of any business is to have sales. So what would make a customer to purchase the product? When the needs and requirements of the customer are met this would naturally make the customer buy the product. At the same time, maintaining a healthy relationship with the customer is the best way to increase sales. CRM software helps the business in keeping the customer updated about the services. This would increase customer retention and also sales.
What if a customer does not like a product or wants a change? Thankfully, we live in a generation where there is two-way communication. It is not just the business providing the service but also the customer giving feedback on it. The open-source CRM helps the customer in providing their feedback for the business to work on. Customer satisfaction leads to customer retention will directly help in improving sales.
This all starts with achieving a lead to monitoring the activities to purchasing the product. The business should constantly keep a track of the customers’ interest and dislikes. The entire lifecycle of a customer is to be monitored closely. Businesses would generally feel that is the end of it. NO. The customer is to be further analysed and kept satisfied. CRM software should also be able to track all the sales together and also maintain the overall sales health of the business.
This basically is related to the business on how the functioning is done. The employees must be set up of a task by the manager. It might be the number of customers leads tracked, updating a customer via email, call the customer etc. These certainly help the employee work efficiently with reminders. When all the tasks can be tracked bit by bit it eases the work for an employee.
The software will be able to analyze the efficiency. It generates reports regarding the sales made by the employees. This would help in knowing how efficient the employee is in converting the lead. The reports would help in identifying the areas of strengths and the areas to be improved. This will increase the productivity. It would also help the business rectify certain aspects. Thus, report generation will help business to review and improve.
When you have all these 6 features available, then it definitely is worth your investment in the CRM software. For the small and budding business, the best CRM software is the inji software which provides all the 6 features and additional ones too. The CRM software price is generally based on the factors like size, scope and requirements of business but inji software is available at USD 9/- only. It is hands down the best CRM software which requires no setup cost, no installation and most importantly you can try the demo before the purchase.